bdg89 Privacy Policy

What Information We Collect

During the process of registering an account and using services at bdg89, we may collect various types of personal information. A detailed description of the information collected is provided below.

A. Information You Provide Directly

When you register or contact us, we collect the following information:

• Full name and date of birth
• Email address
• Username and password
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, or bank account number — for transaction processing only)

B. Automatically Collected Information

When you use our platform, the following information may be collected automatically through technical means:

• IP address and device information
• Browser type and version
• Operating system information
• Your platform usage time, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies

C. Information Received from Third Parties

As part of the identity verification (KYC) process, we may verify your information through approved third-party service providers. Information received in this way will also be governed by this privacy policy.

Purpose of Collecting Information

bdg89 collects your information only for specific and legitimate purposes. We use your information for the following reasons:

• Account management: To complete registration, login, and ensure account security.
• Identity verification: To ensure responsible gaming and prevent access by minors (under 21).
• Financial transactions: For processing deposits, withdrawals, and payments.
• Customer service: To resolve your questions and complaints.
• Fraud prevention: To detect and prevent suspicious activity.
• Platform improvement: To improve the quality of our services and user experience.
• Promotional communication: To send you information about bonuses and promotions with your consent.
• Legal compliance: To comply with applicable laws and regulations.

We will never use your information beyond the purposes stated above, and we will not sell it to any third party without your explicit consent.

Information Storage and Security

bdg89 takes industry-standard technical and organizational measures to protect your personal information. Our security framework consists of the following elements:

• SSL/TLS encryption: All data exchanged between your browser and our servers is fully encrypted.
• Encrypted database: Collected personal information is stored in encrypted form on secure servers.
• Access control: Only authorized staff may view your information when required for specific job-related tasks.
• Regular security reviews: Our systems undergo regular security audits.
• Data minimization policy: We collect only the information that is necessary and delete it securely when no longer needed.

Please keep in mind that no method of transmitting information over the internet or storing it electronically is completely secure. We take every precaution, but we cannot guarantee absolute security. In the event of any security breach, we will notify you without delay.

Your information will be stored on our servers for as long as your account remains active or as long as required to meet legal obligations.

Information Disclosure and Sharing

bdg89 does not sell your personal information to any third party. However, in certain circumstances we may share information with the following parties:

A. Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technology services. These parties will receive only the information necessary to carry out specific tasks and are required to follow our privacy policy.

B. Legal Obligations

We may disclose information as required by a court order, a lawful request from a law enforcement agency, or to comply with applicable law. Where possible, we will notify you in advance of any such disclosure.

C. Corporate Changes

In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity, but the terms of this policy will continue to apply.

Cookies and Tracking Technologies

The bdg89 platform uses cookies and similar technologies to provide a better user experience.

Types of cookies we use

• Essential cookies: Required for the basic functioning of the platform (login sessions, security).
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To monitor and improve platform performance.

You can control cookies at any time by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

Your Rights

You have the following rights regarding your personal information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In some cases, you can limit how your information is used.
• Right to data portability: You can request to receive your information in a structured and readable format.
• Right to opt out of promotional communication: You can ask us to stop sending you promotional messages at any time.

To exercise any of the above rights or to submit a related request, please contact us. We will respond to your request within 30 business days.

Protection of Minors

bdg89 is for users aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is a mandatory step in the registration process.

If we have unknowingly collected information from a minor, we will delete that information and close the associated account as soon as we become aware of it. Parents are encouraged to monitor their children's internet use.

International Data Transfers

bdg89 primarily serves users in Bangladesh. Our servers and data processing infrastructure may be located in various places. If your information is transferred outside Bangladesh, we ensure that appropriate security measures are maintained there.

For data transfers, we follow internationally recognized security standards and ensure appropriate contractual protections.

Policy Changes

bdg89 reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

• Update the date on this page.
• Send a notice of the changes to your registered email.
• Display a clear notification of the changes on the platform.

If you continue to use the platform after any changes, you will be considered to have accepted the revised policy. We therefore recommend that you review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available in Bengali seven days a week, 24 hours a day.

For privacy-related requests, we will respond as quickly as possible, generally within 30 business days, after verifying your identity.